REGISTER A GRIEVANCE
Register a grievance
At Equitas Small Finance Bank, we constantly endeavour to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.
Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman and not prior.
Register a grievance
- Level 1
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Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
(or)
Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com
- Level 2
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If you have not received a satisfactory response at Level 1 with 7 working days, please send an e mail to our Nodal Officer at nodalofficer@equitasbank.com.
Name: Smitha Kumar
Address:
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002
Phone no : 044-40048570
Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible. - Level 3
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If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to our Principal Nodal Officer at pno@equitasbank.com.
Name: Dheeraj Mohan
Address:
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002Phone no : 044-40048560
Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible - Level 4
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If your complaint remains unresolved/ response not satisfied at bank level within a month of lodging the complaint with bank, then you can write to Banking Ombudsman.
- For Integrated Ombudsman Scheme in English,click here
- For Integrated Ombudsman Scheme in Bengali ,click here
- For Integrated Ombudsman Scheme in Gujarati,click here
- For Integrated Ombudsman Scheme in Hindi,click here
- For Integrated Ombudsman Scheme in Kannada,click here
- For Integrated Ombudsman Scheme in Malayalam,click here
- For Integrated Ombudsman Scheme in Marathi,click here
- For Integrated Ombudsman Scheme in Punjabi,click here
- For Integrated Ombudsman Scheme in Tamil,click here
- For Integrated Ombudsman Scheme in Telugu,click here
Online Complaint
Letter to BO
Information for logging a complaint : RBI toll free
Reserve Bank of India,
4th Floor, Sector 17, Chandigarh - 160017
14448
Time :- 9:30 am to 5:15 pm
For Grievance Redressal Policy ,click here